Refund policy
Refund Policy for On Track Meals
At On Track Meals, we strive to provide the highest quality products. We understand that occasionally circumstances may arise where a refund is necessary. Please review our refund policy outlined below:
1. Eligibility for Refunds:
- Refunds are applicable only for purchases made directly through the On Track Meals website.
- To be eligible for a refund, the item must be unused, unopened, and in its original packaging.
- Refund requests must be submitted within 30 days of the purchase date.
2. Non-Eligibility for Refunds:
- We cannot offer refunds for items that have been opened or consumed.
- Refunds are not applicable for purchases made through third-party retailers. Customers should refer to the refund policies of the respective retailer.
3. Refund Process:
- To request a refund, customers must contact our customer service team at info@ontrackmeals.com or through our website's contact form.
- When requesting a refund, please provide the order number, item(s) for which a refund is being requested, and a brief explanation of the reason for the refund.
- Once the refund request is received and approved, we will provide instructions for returning the item(s).
- Refunds will be issued to the original method of payment within 7-10 business days after receiving the returned item(s).
- Shipping costs for returning items eligible for a refund are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged item received).
- Original shipping charges are non-refundable.
5. Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact our customer service team immediately upon receipt.
- We will arrange for a replacement to be sent to you promptly, and in certain cases, a refund may be issued without requiring the return of the damaged or incorrect item.
6. Refund Disputes:
- In the event of a dispute regarding eligibility or any other aspect of the refund process, On Track Meals reserves the right to make the final decision.
7. Changes to the Refund Policy:
- On Track Meals reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase from On Track Meals, you acknowledge that you have read, understood, and agree to abide by this refund policy. If you have any questions or concerns regarding our refund policy, please contact our customer service team for assistance. Thank you for choosing On Track Meals.
